Secret #23: A Recipe for Servant Leadership


Excerpted from Zingerman’s Guide to Good Leading, Part 2:
A Lapsed Anarchist’s Approach to Being a Better Leader

If traditional business models have everybody serving their boss, Servant Leadership flips that model on its head. It says, when in doubt, do what’s right for the organization. It’s a natural law of business that if we want our staff to give great service to our guests, we as leaders need to give great service to the staff. This secret explores the why and how-to behind this transformational approach.