Without effective followers no leader will get anything of consequence completed. The key is that followership shouldn’t be tied to hierarchy any more than leadership is. Regardless of who’s leading on any given day, others of us will need to follow. Just as frontline staff will be better off for learning to lead, so, too, … Continued
It’s Camp Bacon week! In honor of the book that started it all, here’s an excerpt from our collection of recipes. This recipe came courtesy of Francois Vecchio, one of the most knowledgeable people on the subject of cured pork I’ve ever met. Once you know his background, you can see why. He grew up … Continued
Excerpt from Zingerman’s Guide to Good Leading, Part 2: Being a Better Leader. Throughout this work, I’ve adopted a few sayings and techniques that help me to get past my initial desire to be right or run roughshod over the person I’m negotiating with, and that help get the two of us to a quicker and … Continued
Muchas veces los empleados dejan de seguir las reglas una y otra vez, ¡excepto el único día en que no queremos que lo hagan porque la regla obviamente estaba mal! ¿Le pasó esto alguna vez? Es un patrón repetitivo que… para serles franco, ¡me enfurece! Los reglamentos establecidos por el bien de seguir las reglas … Continued
Cretan “Hand Held” Pies Happy Pi(e) Day, everyone! Here’s a little pie recipe that was created for Zingerman’s Guide to Good Eating. Many chapters and recipes end up being left behind in the editing process of a book like this, which leaves us with a file of extra bonus material! This recipe is a particularly yummy savory … Continued
To give great service, we believe it’s more than engaging the guest and getting them what they’re looking for. To give great service, we add a step we call “going the extra mile.” Going the extra mile at Zingerman’s means doing more than the guest has asked for—actually exceeding their expectations. Going the extra mile makes … Continued
Secret 37 in Zingerman’s Guide to Good Leading, Part 3: A Lapsed Anarchist’s Approach to Managing Ourselves takes a look at how we perceive and use our time. We shared a tip from this essay a while back, and on this Valentine’s Day, we’re sharing the first of four principles discussed in the book about our relationship with time. 1. … Continued
An excerpt from Zingerman’s Guide to Good Leading, Part 1: A Lapsed Anarchist’s Approach to Building a Great Business, Secret #13. This is an internal mechanism that I’ve come to use regularly, and, in writing this piece, realized I should share more actively. When I’m having a really rough day (which of course happens) positive appreciation … Continued
An excerpt from Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business, Secret #41. FTG is an acronym we use at Zingerman’s. It stands for First-Time Guests. I love that FTG has been well incorporated in our culture. First-time guests—people who are new to Zingerman’s—have special … Continued
An excerpt from Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business, Secret #40. In 1951, just about half a century after Rocco Disderide opened his business [in the building that is currently Zingerman’s Deli], CBS radio host Edward R. Murrow began a five-minute radio show … Continued