3.14

Cretan “Hand Held” Pies Happy Pi(e) Day, everyone! Here’s a little pie recipe that was created for Zingerman’s Guide to Good Eating. Many chapters and recipes end up being left behind in the editing process of a book like this, which leaves us with a file of extra bonus material! This recipe is a particularly yummy savory … Continued

Go the Extra Mile!

To give great service, we believe it’s more than engaging the guest and getting them what they’re looking for. To give great service, we add a step we call “going the extra mile.” Going the extra mile at Zingerman’s means doing more than the guest has asked for—actually exceeding their expectations. Going the extra mile makes … Continued

Enhance the Quality of Your Relationship with Time

Secret 37 in Zingerman’s Guide to Good Leading, Part 3: A Lapsed Anarchist’s Approach to Managing Ourselves takes a look at how we perceive and use our time. We shared a tip from this essay a while back, and on this Valentine’s Day, we’re sharing the first of four principles discussed in the book about our relationship with time.  1. … Continued

The 3 and Out Rule

An excerpt from Zingerman’s Guide to Good Leading, Part 1: A Lapsed Anarchist’s Approach to Building a Great Business, Secret #13. This is an internal mechanism that I’ve come to use regularly, and, in writing this piece, realized I should share more actively. When I’m having a really rough day (which of course happens) positive appreciation … Continued

TREAT NEW IDEAS LIKE FIRST-TIME GUESTS

An excerpt from Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business, Secret #41. FTG is an acronym we use at Zingerman’s. It stands for First-Time Guests. I love that FTG has been well incorporated in our culture. First-time guests—people who are new to Zingerman’s—have special … Continued

This I Believe: An Exercise with “Hot Pen”

An excerpt from Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business, Secret #40. In 1951, just about half a century after Rocco Disderide opened his business [in the building that is currently Zingerman’s Deli], CBS radio host Edward R. Murrow began a five-minute radio show … Continued

Anarchists and Hope

An excerpt from Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business, Secret #45. Hope, I’ve come to realize, is at the core of anarchist thinking. Anarchists such as Emma Goldman and Peter Kropotkin instilled hope in people on the periphery, people who’d previously had little … Continued

Time Management for Lapsed Anarchists, Tip #6

Secret 37 in Zingerman’s Guide to Good Leading, Part 3: A Lapsed Anarchist’s Approach to Managing Ourselves takes a look at how we perceive and use our time. In this essay, Ari includes 15 practical tips on how to make better use of our time.  6. Move Forward Mindfully, Not Carelessly This tip is really about pace—moving steadily forward, neither … Continued

Creating a Culture of Positive Appreciation

We believe there are 5 elements of creating the culture that you’re going for in your business. Teach it Define it Live it Measure it Reward it Whether it’s a culture of great service, financial awareness, creativity… each step plays a part. Today we’re sharing Step 3–Live it–from Secret 13 in Zingerman’s Guide to Good Leading, Part 1: A Lapsed … Continued

Moving Your Organization from V to A

Today we bring you an excerpt from Zingerman’s Guide to Good Leading, Part 2: A Lapsed Anarchist’s Approach to Being a Better Leader. In Secret 28, Ari shares a list of 18 basic, but important, small things that leaders can (and by all rights ought to) do to be effective in their work. Unlike most of the book, the contents … Continued