The "Secret" Pamphlets

Excerpted from the Guide to Good Leading series. Each are printed on sustainable paper, saddle stitched, and include a hand-laid scratch-board illustration. We've chosen several key Secrets to introduce our collection.

SECRET #1
The Twelve Natural Laws of Business: A More Organic Way to Operate?

The keys to running your organization in harmony with human nature. The laws of nature that underlie the success of any organization—large or small, for profit or not-for-profit, and most definitely Zingerman's!

SECRET #5
Building a Better Mission Statement

A mission statement can be a valuable investment of time—especially if you actually use it. This essay details the whys and hows of writing one for your own organization. One that you'll actually use.

SECRET #6
Revisiting the Power of Visioning: Why Positive Futuring Really Works

An in depth look at just how amazingly powerful the Zingerman’s visioning process can be.

SECRET #7
Writing a Vision of Greatness: And Why It’s Not the Same as a Strategic Plan!

The basics of our approach to vision writing, including the four elements of an effective vision at Zingerman’s.

SECRET #9
An 8-Step Recipe for Writing a Vision of Greatness; A Surefire Way to Get Clear on the Future You Want

The recipe that we’ve used here at Zingerman’s for over twenty years and taught to thousands around the country and the world and which, through Shawn Askinosie’s work, is now being assimilated into the activities of the Mababu Cocoa Farmer Cooperative in Tanzania.

SECRET #13
Creating a Culture of Positive Appreciation

Among the small and very easy-to-implement things you can do to make a big difference in an organization very quickly, appreciation is high on our list: the cost is next to nil, and the benefits are very big. It’s incredible how far a bit of recognition and caring, heartfelt positive feedback will go.

SECRET #19
Fixing the Energy Crisis in the American Workplace: Why Ignoring the Natural Laws of Business Is a Recipe for Big Trouble

How working in violation of the Natural Laws of Business has created an energy crisis in the workplace and what we can do to help restore the natural human energy, creativity and intelligence of everyone in our organizations.

SECRET #23
A Recipe for Servant Leadership

It's a natural law of business that if we want our staff to give great service to our guests, we as leaders need to give great service to the staff. This secret explores the why and how-to behind this transformational approach.

SECRET #24
The Secret of Stewardship

Our approach to Stewardship is based on our belief that the effectiveness of our authority is inversely related to the frequency with which we use it. Instead, we work to interact with everyone—regardless of where they are on our org chart—as if they are our peers, negotiating as equals to arrive at freely chosen commitments. It's all about how to take authority out of the equation and increase the effectiveness of our leadership in the process.

SECRET #29
Twelve Tenets of Anarcho-Capitalism: How to Make Money without Getting Hung Up on Hierarchy

A look at Ari's views on how the tenets of anarchist thought can be put to work in the world of progressive business.

SECRET #30
Why Managing Ourselves Well Matters

Author Simon Sinek says, “It doesn’t matter what you do, it matters why you do it.” We agree. Knowing why we're doing something makes all the difference. In this secret, Ari talks about how he's long believed that managing ourselves more effectively would have a positive impact on our lives. Per Simon’s suggestion, it’s worth reflecting on why it’s so important. Self-management, it turns out, is at the core of everything we're trying to do. In this essay, you'll read about the four benefits to effective self-management that have Ari fired up.

SECRET #31
Managing Ourselves

When all the big business stuff is said and done—missions and visions written, strategies and systems set, values and cultures established—our long-term success still really comes down to this: the effectiveness with which we manage ourselves will almost always make or break the rest of the work we do. While it’s true that a once in-a-lifetime innovation or a quickly implemented stroke of genius might bring us success in spite of ourselves, 98 times out of 100 the effectiveness with which our organizations operate will depend on the way we work within ourselves. The better we manage ourselves, the better we, and everyone around us, will do.

SECRET #32
It's All About Free Choice

This Pamphlet could just as easily have been called: How I Spent Three Years Learning That I Didn’t Actually Have To Do a Darned Thing. Free choice is clearly a central political principle of American life. Secret 32 focuses on the importance of individual free choice and how important it is for us to embrace free choice from the inside out.

Secret #33
Mindfulness Matters

Mindfulness, like everything else in Part 3, can help enormously to make both our lives and our management richer and more rewarding. Practicing it is, of course, a piece of effective self-management. Here, Ari devotes an entire secret to sharing his sense of it.

SECRET #34
Schein On, You Crazy Diamond

A Tribute to Edgar Schein’s Essay on Leadership and Organizational Culture, Secret #34 is an in-depth look at the style of leadership that’s needed and appropriate for various stages of organizational development.

SECRET #35
The Power of Personal Visioning: Applying Natural Law #1 to the Business of Living

An in-depth essay on how to take Zingerman’s approach to visioning and put it to work to help you create the life you want to lead.

SECRET #36
Making the Most of Our Lives

Natural Law #1—about the importance of vision—is probably the most powerful of the 12 Natural Laws. However, you can in fact, weave any or all of the other eleven into your desired future. Here’s Ari's take on how and why each of the other Natural Laws contributes to leading a successful, rewarding, creative and connected life.

SECRET #37 Time Management for Lapsed Anarchists (and Anyone Else Who's Interested)

Time is one of the key resources we can tap when we set to work to manage ourselves—and our surroundings—more successfully. Whether we realize it or not, our relationship with time is one of the most intimate we engage in—time is with us everywhere we go and it impacts every other relationship we have. If you’re up for making some modest but meaningful improvements, check it out!

SECRET #39
Creating Creativity

Creativity is a nearly universally sought-after attribute. The funny thing is that unlike baking a cake or building a cathedral, you can’t really design and create creativity—it kind of just happens. What you can do, though, is actively build an environment in which creativity, encouraged rather than encumbered, is much more likely to occur.

SECRET #40
The Power of Beliefs in Business; How What We Believe Alters What Happens at Work Every Day

An in-depth, rarely discussed look at how our beliefs are the root system of our organizational lives, how they’re contributing both positively and negatively to what’s happening when we go to work each morning. Forty pages that have the power to change your life.

SECRET #41
Leading with Positive Beliefs; Letting Go of the Fourth Illusion

Ari argues that the Fourth Illusion is that we will somehow get positive outcomes out of negative beliefs. This pamphlet outlines the more productive path forward—leading with positive beliefs makes great things happen! An eye-opening exploration, and potentially life-altering, of how the beliefs we choose are leading the outcomes we’re getting.

SECRET #43 A Recipe for Changing a Belief

If you, like us, have found some beliefs you’d prefer to do without, the recipe here is for you.

SECRET #45 A Six-Pointed Hope Star

Many of our long-standing organizational recipes at Zingerman's already help to build the idea of Hope in indirectly. The Six-Pointed Hope Star that’s illuminated in this chapter is a more direct way to do it. The Star provides anyone who’s interested with a practical, repeatable, and extremely effective tool to help make hope happen.

SECRET #46
The Spirit of Generosity - 22 Techniques to Weave Generosity into Your Work and Build Your Bottom Line by Doing It

In this pamphlet, Ari posits that when done well, sharing, collaboration, giving the benefit of the doubt—all in the spirit of generosity—make for a much healthier, sustainable organizational ecosystem. Generosity of spirit could very well be the edge that brings your business to excellence!

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