Excerpt from Zingerman’s Guide to Good Leading, Part 2: Being a Better Leader. Throughout this work, I’ve adopted a few sayings and techniques that help me to get past my initial desire to be right or run roughshod over the person I’m negotiating with, and that help get the two of us to a quicker and … Continued
Muchas veces los empleados dejan de seguir las reglas una y otra vez, ¡excepto el único día en que no queremos que lo hagan porque la regla obviamente estaba mal! ¿Le pasó esto alguna vez? Es un patrón repetitivo que… para serles franco, ¡me enfurece! Los reglamentos establecidos por el bien de seguir las reglas … Continued
To give great service, we believe it’s more than engaging the guest and getting them what they’re looking for. To give great service, we add a step we call “going the extra mile.” Going the extra mile at Zingerman’s means doing more than the guest has asked for—actually exceeding their expectations. Going the extra mile makes … Continued
Secret 37 in Zingerman’s Guide to Good Leading, Part 3: A Lapsed Anarchist’s Approach to Managing Ourselves takes a look at how we perceive and use our time. We shared a tip from this essay a while back, and on this Valentine’s Day, we’re sharing the first of four principles discussed in the book about our relationship with time. 1. … Continued
An excerpt from Zingerman’s Guide to Good Leading, Part 1: A Lapsed Anarchist’s Approach to Building a Great Business, Secret #13. This is an internal mechanism that I’ve come to use regularly, and, in writing this piece, realized I should share more actively. When I’m having a really rough day (which of course happens) positive appreciation … Continued
An excerpt from Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business, Secret #41. FTG is an acronym we use at Zingerman’s. It stands for First-Time Guests. I love that FTG has been well incorporated in our culture. First-time guests—people who are new to Zingerman’s—have special … Continued
An excerpt from Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business, Secret #40. In 1951, just about half a century after Rocco Disderide opened his business [in the building that is currently Zingerman’s Deli], CBS radio host Edward R. Murrow began a five-minute radio show … Continued
An excerpt from Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business, Secret #45. Hope, I’ve come to realize, is at the core of anarchist thinking. Anarchists such as Emma Goldman and Peter Kropotkin instilled hope in people on the periphery, people who’d previously had little … Continued
Secret 37 in Zingerman’s Guide to Good Leading, Part 3: A Lapsed Anarchist’s Approach to Managing Ourselves takes a look at how we perceive and use our time. In this essay, Ari includes 15 practical tips on how to make better use of our time. 6. Move Forward Mindfully, Not Carelessly This tip is really about pace—moving steadily forward, neither … Continued
We believe there are 5 elements of creating the culture that you’re going for in your business. Teach it Define it Live it Measure it Reward it Whether it’s a culture of great service, financial awareness, creativity… each step plays a part. Today we’re sharing Step 3–Live it–from Secret 13 in Zingerman’s Guide to Good Leading, Part 1: A Lapsed … Continued